Contact Us | Aussie Lunchbox

Reach Out

Have a question about the planner, a recipe correction, an allergy-tagging error, or an advertising/privacy enquiry? Send a message — every email reaches the operator directly, not a support team.

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aussielunchbox@gmail.com

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Built in Auckland, NZ — for Australian families

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I aim to respond within 48 hours.

💡 💡 Reporting a technical issue? Attach your browser name, version, and a screenshot so we can track it down faster.

Drop Me a Note

Content Corrections: Spotted a mistake in an article or recipe? Let me know the title and the specific error — I review corrections within two business days.

Who answers your email

Every message sent through this page is read by Yong Jae Lee, the solo operator of Aussie Lunchbox. There is no support team, no ticketing system, and no virtual assistant in front of the inbox. Yong Jae is a Senior Product Designer and a parent of school-age children — the same audience the site is built for.

This direct line is part of what makes Aussie Lunchbox sustainable as a solo project: feedback from real Australian parents shapes which articles get written next, which allergy filters get refined, and which Woolworths and Coles prices get checked most often. If you have already read the About page and the FAQ, this email goes straight to me.

What you can write about

The contact form handles five common categories. Picking the right one helps me reply faster:

General questions about the planner — how it works, how to save plans, why a particular menu was suggested, or how to interpret the shopping list. These are usually answered within 24 hours AEST.
Content corrections — an incorrect ingredient measurement, a broken external reference, an outdated Australian price, or a recipe step that does not read clearly. Corrections are reviewed within 48 hours and the article is updated with a new lastReviewed date. The original is not silently overwritten — if a meaningful factual change is made, the change is noted in the article footer.
Allergy-tagging errors — the most important category. Aussie Lunchbox cross-references allergy tags against FSANZ Plain English Allergen Labelling (PEAL) ingredient declarations, but real-world ingredient changes by manufacturers can outpace site updates. If you spot a tag that does not match the latest packaging, flag it and I will update the database within 24 hours.
Advertising and partnership enquiries — Aussie Lunchbox is monetised through Google AdSense only. The site does not currently accept sponsored content, affiliate partnerships, or brand-sponsored articles. If your enquiry is editorial-content related (a recipe collaboration or a guest-author piece), that is welcome — sponsored placements are not.
Privacy and data enquiries — under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have a right to ask what personal information Aussie Lunchbox holds about you and to request correction or deletion. Email the contact form with the subject "Privacy enquiry" and I will respond within 30 days as required by the Office of the Australian Information Commissioner (OAIC). See the Privacy Policy for the full data-handling overview.

Response times

Aussie Lunchbox is operated from Australia. Typical reply windows:

Planner / general questions: within 24 hours AEST, Monday–Friday.
Allergy-tagging errors: within 24 hours, including weekends. This is the highest priority category.
Content corrections: within 48 hours AEST, Monday–Friday.
Advertising / partnership enquiries: within 5 working days.
Privacy enquiries (Privacy Act 1988): up to 30 days per OAIC guidance.
Australian public holidays may extend the above windows. School holidays do not — the operator is a parent during school holidays too.

What this contact form does not cover

Three categories I cannot help with through this form:

Medical or dietary advice for an individual child. Articles on Aussie Lunchbox follow public NHMRC (National Health and Medical Research Council) and Department of Health guidance, but I am not a registered dietitian or paediatric clinician. If your child has a diagnosed condition, allergy with anaphylaxis risk, growth concern, or specific nutritional need, talk to your GP, an accredited practising dietitian (APD), or contact Healthdirect Australia (1800 022 222).
Account or login issues for the planner. The planner uses Supabase Auth — if you cannot sign in, use the password-reset flow on the login page. Email recovery is not handled through this form because I do not have direct access to user credentials.
Bulk content licensing or scraping requests. All Aussie Lunchbox content is original and copyrighted to the operator. Use the Terms page for the licensing details, or email with the subject "Licensing" and a clear use-case description.